Customer Service Representatives Wages
SOC 43-4051 • Full occupation profile
The median annual wage for Customer Service Representatives is $39,680 nationally (2023 BLS OEWS). The 10th percentile is $29,560 and the 90th percentile is $61,250, showing the wide spread of wages in this occupation.
National Wage Distribution (2023)
Employment
2,858,710
P10
$29,560
P25
$34,780
Median
$39,680
P75
$48,480
P90
$61,250
National Wage Trend
How national median and mean wages for Customer Service Representatives have moved across BLS OEWS release years.
| Year | Median | Mean | P10 | P90 | Employment | YoY Median |
|---|---|---|---|---|---|---|
| 2023 | $39,680 | $43,520 | $29,560 | $61,250 | 2,858,710 | — |
| 2022 | $37,780 | $41,190 | $27,990 | $59,630 | 2,879,840 | -4.79% |
| 2021 | $36,920 | $39,070 | $26,340 | $58,640 | 2,787,070 | -2.28% |
| 2020 | $35,830 | $38,510 | $24,120 | $57,830 | 2,833,250 | -2.95% |
Wages by State (2023)
State-level OEWS wage estimates for Customer Service Representatives. The highest median is in District of Columbia at $50,820, 28% above the U.S. median.
| Area | Median Annual | vs National | Mean Annual | Employment |
|---|---|---|---|---|
| District of Columbia | $50,820 | +28.1% | $56,140 | 5,680 |
| Washington | $47,610 | +20% | $52,690 | 49,130 |
| Massachusetts | $47,340 | +19.3% | $50,450 | 62,100 |
| Minnesota | $46,930 | +18.3% | $48,730 | 61,870 |
| New York | $46,140 | +16.3% | $50,100 | 149,580 |
| California | $46,070 | +16.1% | $49,950 | 196,960 |
| Connecticut | $46,030 | +16% | $48,630 | 28,540 |
| New Jersey | $45,400 | +14.4% | $47,450 | 66,550 |
| Oregon | $44,400 | +11.9% | $45,360 | 27,680 |
| New Hampshire | $43,870 | +10.6% | $46,070 | 12,710 |
| Rhode Island | $43,700 | +10.1% | $45,300 | 10,210 |
| Colorado | $43,530 | +9.7% | $45,720 | 46,910 |
| Wisconsin | $43,160 | +8.8% | $44,390 | 56,160 |
| Vermont | $42,590 | +7.3% | $44,680 | 3,760 |
| Illinois | $42,120 | +6.1% | $45,400 | 108,290 |
| Alaska | $41,600 | +4.8% | $45,480 | 2,170 |
| Pennsylvania | $41,600 | +4.8% | $45,130 | 112,850 |
| Iowa | $41,140 | +3.7% | $43,770 | 30,250 |
| Delaware | $40,940 | +3.2% | $46,010 | 7,020 |
| Ohio | $39,880 | +0.5% | $43,220 | 99,090 |
| Maine | $39,750 | +0.2% | $43,980 | 8,750 |
| Arizona | $39,620 | -0.2% | $43,500 | 95,930 |
| Maryland | $39,570 | -0.3% | $44,240 | 44,360 |
| Montana | $39,500 | -0.5% | $40,940 | 5,000 |
| North Dakota | $39,460 | -0.6% | $43,900 | 6,240 |
| Missouri | $39,410 | -0.7% | $43,280 | 51,840 |
| Michigan | $39,130 | -1.4% | $43,690 | 80,040 |
| Indiana | $39,040 | -1.6% | $42,720 | 53,070 |
| Idaho | $38,760 | -2.3% | $39,880 | 20,120 |
| Utah | $38,600 | -2.7% | $41,910 | 56,470 |
| Hawaii | $38,530 | -2.9% | $43,120 | 8,420 |
| North Carolina | $38,260 | -3.6% | $41,120 | 91,620 |
| Florida | $38,080 | -4% | $40,850 | 239,440 |
| Texas | $38,060 | -4.1% | $40,630 | 336,110 |
| Nebraska | $37,960 | -4.3% | $40,770 | 16,890 |
| Nevada | $37,820 | -4.7% | $40,600 | 29,910 |
| South Dakota | $37,800 | -4.7% | $39,480 | 7,660 |
| Tennessee | $37,770 | -4.8% | $40,300 | 70,950 |
| Virginia | $37,460 | -5.6% | $41,430 | 71,720 |
| Wyoming | $37,380 | -5.8% | $38,520 | 2,200 |
| Kansas | $37,190 | -6.3% | $39,760 | 32,410 |
| Georgia | $37,050 | -6.6% | $40,070 | 122,240 |
| New Mexico | $36,690 | -7.5% | $38,710 | 20,330 |
| Kentucky | $36,330 | -8.4% | $38,420 | 43,940 |
| Oklahoma | $36,320 | -8.5% | $39,580 | 34,810 |
| South Carolina | $36,220 | -8.7% | $38,420 | 56,350 |
| Alabama | $36,170 | -8.8% | $37,760 | 35,260 |
| West Virginia | $35,710 | -10% | $38,640 | 10,040 |
| Arkansas | $35,580 | -10.3% | $37,980 | 19,840 |
| Louisiana | $35,340 | -10.9% | $37,480 | 27,330 |
| Mississippi | $33,700 | -15.1% | $34,680 | 21,940 |